Gox Rules



Reporting

Reporting Players: If you want to report a player for any reason (swearing, multiple accounts, etc.) you can do so while you’re in the game, by clicking the Report option next to the player's avatar (this option appears if you go hover your mouse pointer on the player's avatar).
If the report is justified, the respective player will be punished.

Report an error / game bug: If you found an error in the game, you can let us know by using the Report option, which you can find in the game room, under Items, in the bottom right of the screen. When you choose this option, a print screen with the game image will be automatically created and you will need to fill in the details of the error in the text field. Alternatively, you can send an email to contact@thegox.com, giving us details regarding the error.

Payment problems or errors:If you paid by credit card or by text message for a pack of chips or Gox and have not received the package but the amount was withdrawn from your account, please send us an email at contact@thegox.com, with the following specifications:

  • The date of your payment
  • The chosen package and the amount you paid
  • The e-mail address of the account that made the payment
  • The e-mail received from Facebook with confirmation of the payment and your bank account statement or the text message you received as confirmation.


Sanctions

A. Suspension of the account or chat for a period of 1 , 3 , 7 , 10 , 30 days or permanently:

  • For offense, for use of obscene words, for insults;
  • For vulgar, racist, anti-Semitic or xenophobic claims or for sexual messages;
  • For players who start or maintain an argument;
  • For creating an off-topic topic or posting multiple off-topic posts;
  • For spam and intentional advertising;
  • For any unconstructive discussion or offending Gox administrators;
  • For the intention of buying / selling / transfering chips;
  • For members who have multiple accounts;
  • For any other irregularity found by administrators (contained or not by the regulation).

B. Cancellation of the account:

Gox administrators reserve the right to cancel accounts for:

  • Members who receive a second suspension as described above, in A.;
  • Members claiming to be Gox managers;
  • Any other irregularity found by administrators (contained or not by the regulation).

C. Cancellation of points / chips:

Gox administrators reserve the right to withdraw or cancel the points / chips in the accounts for:

  • Members who have multiple accounts
  • Members trying to sell points in real money / chips from any game owned by thegox.com / Thegox.com
  • Any of the rules of paragraphs A and B above.

Chip transfers

  • Losing hands on purpose at the table to send chips to a friend (or yourself on another account) is a violation of our Terms of Service and is aggressively enforced through account suspensions and/or banning.

Multiple Accounts

  • You are allowed 1 account per social network. In addition, you cannot use multiple accounts to try to accumulate free chips (aka chip farming). This behavior is easily detectible and will result in all your accounts being suspended and/or banned.

Chip farming / scripting

  • Using scripts and manual processes to abusively accumulate free chips is not allowed and will result in your account(s) being suspended or banned.